STAFF: WI - Xetta Finance user guide
Last modified 1 week ago
Student Central uses the Xetta cashiering system across each campus. Xetta processes transactions, records receipts and performs reconciliations. Accepted forms of payment: Cheque (in person on campus) Debit (in person on campus) Visa/Mastercard AB (Already Banked) The attached user guide outlines the steps: Create a receipt Amend a rece...
Staff Systems Support / Xetta
OneStop Secure User Guide for Student Central v1.2.pdf [view]
36 4.2 Reprint or Email a receipt (except WEB receipts) 40 4.4 WEB receipts 41 5.0 Reports 5.1 and the introduction of a web module. Audience This document is intended to be used by all new starters in any. • Payments via the Web or on the Tyro machines at the counter all must use the OneStop Refund Request
STAFF: WI - How to amend a discontinuation application
Last modified 5 weeks ago
Purpose The resolution path for students requesting to amend their existing discontinuation application. Process (Allocated Student Advisers Only) Student requests in writing to modify their discontinuation application that has recently been submitted. Student Adviser updates the ServiceNow enquiry case Select Assign to me and check tha...
Enrolment Help and Changes / Discontinuation
What is the legal definition of an assistance animal?
Last modified 02-08-2023 16:17:38
Source: Human Rights Commission web site What is the legal understanding of an assistance animal? An assistance animal is a trained support designed to facilitate the participation of people place. Further information is available on the ADCET web site Can my student bring their pet
Develop an Access Plan / Academic Adjustments / Participation Adjustments
STAFF: Handling Cross-Institutional (Outbound) Transcripts (Australian Transcripts) and My eQuals
Last modified 3 months ago
Policy requires Results and Assessments, Student Services to receive a certified and Faculty/Student Services endorsed transcript for cross-institutional unit results. The preferred method of receiving transcripts is via My eQuals. Digital Academic Transcript – My eQuals (preferred method) My eQuals is the official platform for the trans...
Transcripts, Documents and Letters / Academic Transcript
STAFF: WI - How to access advocacy or legal advice required
Last modified 8 months ago
Purpose The resolution path for students seeking advocacy services. Process Student enquires about Deakin's advocacy services. Student Adviser sets up ServiceNow enquiry case: Select Assign to me and check that the Assignment group is correct. Set Category to Student Support and Wellbeing Set Subcategory to DUSA In Subject of enquiry fie...
Student Support and Wellbeing / DUSA
STAFF: WI - How to process a HDR Confirmation of Enrolment (CoE) extension
Last modified 3 months ago
Purpose HDR CoE extensions are only performed by the selected staff who have received appropriate training. CoE extensions are sent by the HDR team. Definitions: Higher degrees by research (HDR): a doctoral degree or a research masters degree in which an approved program of research leads to an original contribution to the field of resea...
Visa and Compliance / Confirmation of Enrolment Production
STAFF: WI - information on the multi-faith chaplaincy
Last modified 8 months ago
Purpose The resolution path for students seeking chaplaincy services. Process Student enquires about chaplaincy services. Student Adviser sets up ServiceNow enquiry case: Select Assign to me and check that the Assignment group is correct. Set Category to Student Support and Wellbeing Set Subcategory to Chaplaincy In Subject of enquiry fi...
Student Support and Wellbeing / Chaplaincy
STAFF: WI - How to apply for an alternative exit
Last modified 4 months ago
Purpose The resolution path for students who are requesting to leave their course and receive an award, without having fulfilled all of their course requirements. Instructions also apply to postgraduate students who wish to take out the lower nested award and then continue on with the higher award. These instructions do not apply to stud...
Graduation and Events / Alternative Exit Enquiries
How do I change my Deakin password?
Last modified 9 months ago
device, open a web browser and go to the Reset forgotten password webpage. Select Current Student
IT Support / IT Technical Support
STAFF: Letter Template - HDR (only) Conference Visa Letter
Last modified 3 weeks ago
This letter is to be issued when requested by HDR students. The letter may be required for visa or travel needs. The students have been provided with these instructions: Lodge a Student Central enquiry using the online enquiry form In the field ‘Your enquiry relates to’ select – Documentation (such as Letters, Transcripts, Testamurs) In ...
Templates / Letter
What should I do if I receive an email saying I have a Tax File Number (TFN) verification error?
Last modified 5 days ago
A Tax File Number (TFN) verification error indicates that Deakin couldn’t verify your TFN with the Australian Taxation Office (ATO). This generally means that either: your name, date of birth or address as shown on your Deakin student record are not identical to the details held by the ATO or the TFN you provided to Deakin is incorrect. ...
Fees, Scholarships and Fin. Assistance / Fees / HELP
STAFF: What are 'bridging units' and are these students eligible for FEE HELP?
Last modified 5 months ago
the Enrolments team to add the web steps within StudentConnect so that the student can apply for their FEE
Fees, Scholarships and Fin. Assistance / Fees / HELP
STAFF: WI - How to fix an error/amend Confirmation of Enrolment (CoE) details
Last modified 9 months ago
Purpose If staff have made an error on the CoE extension that has been created e.g. incorrect fees/end date/comment, the CoE team within Student Central can amend the CoE, if the status is Approved. Process Student Adviser sets up ServiceNow enquiry case: Select Assign to me and check that the Assignment group is correct. Set Category to...
Visa and Compliance / Confirmation of Enrolment Production
How can a Student Adviser help me?
Last modified 9 months ago
Student Advisers from Student Central are available to answer your questions and help you with just about every aspect of your enrolment, whether you are studying online or on-campus. They are your starting point for enquiries about: course advice and unit selections enrolment fees scholarships assessment, exams and results lost property...
Directions / General Wayfinding
